Frequently Asked Questions (FAQs)

You've got questions. We've got answers. Have a question not covered in this guide? Please Email us

What Size Scuba Mouthpiece Should I Get?

We offer three sizes: long bite, standard, and kids sizes. The long bite is better for divers with a larger mouth, especially men. The standard size is ideal for adult divers with medium or smaller mouths, especially women. The kids mouthpiece is great for young divers.

 

Tell Me More About Your Dive Gear.

Our scuba mouthpieces have been a dive shop favorite for almost 20 years. Unlike cheaper quality products, they're made from 100% medical-grade silicone and designed to remain flexible even in cold waters. Dive shops around the world source their gear from us because it's high quality but available at factory-direct prices.

 

Do You Offer Individual Scuba Products?

Yes! We know offer direct to consumer options on our scuba products. Our scuba gear is now available in one-and-two packs. Check out the options in our store.

 

How Much Does Shipping Cost?

We are pleased to offer free U.S. shipping to the 48 lower states on all orders over $75. 

 

How Long Does Shipping Take?

Orders of 50 units or less ship within 24 hours. Orders above 50 units may take 2-3 days to ship. Shipping typically takes between 3 and 10 business days, depending on your distance from our factory and fulfillment center in Sanford, Maine.

 

Do You Offer Expedited Shipping?

We do not currently offer expedited shipping, though we hope to in the future.

 

Can I Track My Order?

Yes, you will receive an email with a tracking number for your order.

 

Do You Offer In-Store Pick-Up?

We do not offer in store pickup because we do not have a store. We are a factory, so our facility is entirely dedicated to production and we do not accept visitors.

Please see our official shipping policy if you are any other concerns.

 

What Is Your Return Policy?

We are currently not offering returns because of the personal nature of our products. Our facility manufactures a variety of essential products beyond those you see on this site and it is critical that we keep our team healthy at this time.

If you are dissatisfied with our products, please email us and an associate will get in touch with you as soon as possible.

 

I Need Help. Who Can I Talk to?

No problem. Please email us and we will answer your questions to the best of our abilities.

 

Do You Offer Refunds?

We offer refunds on a case by case basis within 20 days of ordering. Please email us and someone will be in touch with you shortly.

 

What Is SiliconeGear?

SiliconeGear is the sales arm of Casco Bay Molding, an injection molding facility in Sanford, Maine. We are a small team dedicated to making high-quality silicone and thermoplastic products available to everyone at factory-direct prices.

We are a small company that believes in designing and producing durable, American goods right here in our home state. And by offering silicone products at competitive prices, we hope to empower other American entrepreneurs, too.

 

Where Are You Located?

We are located in Sanford, Maine.

 

Where Are These Products Manufactured?

All of our products are designed and manufactured in Sanford, Maine.